RISHEH respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.risheh.world.

RISHEH is a UK-based business and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

The Information We Collect

When you visit or interact with our website, we may collect:

Information you provide directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

• Account login details (if you create an account)

Information collected automatically

• IP address

• Browser type

• Device information

• Cookies and tracking data

• Pages viewed and browsing behaviour

How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Arrange shipping and delivery

• Provide customer support

• Manage returns and refunds

• Prevent fraud and ensure security

• Send marketing communications (where you have opted in)

• Improve our website and services

We only collect data that is necessary and relevant to these purposes.

Legal Basis for Processing (UK & EU Customers)

Under UK GDPR, we rely on the following legal bases:

Contract
To process and fulfil your order.

Legal obligation
To comply with accounting, tax, and regulatory requirements.

Legitimate interest
To prevent fraud and improve our business operations.

Consent
For marketing emails and non-essential cookies. You may withdraw consent at any time.

Payment Processing

We do not store your full payment details.

Payments are processed securely via:

• Apple Pay/ Google Pay

• PayPal

• Klarna

• Visa / Mastercard

These providers process your data in accordance with their own privacy policies.

Shipping & Service Providers

We share necessary personal information with trusted third parties to operate our business, including:

• Shopify (ecommerce platform)

• Royal Mail (delivery services)

• Payment providers

• Fraud prevention services

We only share the information required to provide the service.

International Data Transfers

As we sell to customers in the UK, United States, and Canada, your information may be processed outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Marketing Communications

If you subscribe to our newsletter or opt in to marketing communications, we may send you updates about new collections, launches, and offers.

You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

We do not send marketing emails without consent.

Cookies & Tracking Technologies

Our website uses cookies to:

• Enable essential website functionality

• Analyse website performance

• Improve user experience

• Support marketing and advertising

Non-essential cookies are only activated with your consent.

You may manage cookie preferences via our cookie banner.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When data is no longer required, it is securely deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.

However, no method of internet transmission is completely secure.

Contact Us

If you have any questions about this Privacy Policy or your personal data:

Email: privacy.risheh.world
Website: www.risheh.world